frequently asked questions

where can I purchase melō bars?

our melō bars are only sold on our website: www.pek.llc

are melō bars gluten free?

yes, all of our bars are gluten free

do you offer free shipping?

we offer free shipping on all orders over $20

my package was marked as delivered but I didn't receive it

please check the tracking history for any notes from the carrier (e.g., “left at front door”).

If your shipping address is at an apartment complex or office building, be sure to check with neighbors, your front desk, property manager, or mail room—packages are sometimes left with them.

packages often turn up within 24–48 hours of being marked as delivered. If yours still hasn’t appeared after 48 hours, please reach out to us at contactus@pek.llc and we’ll be happy to help!

do you offer returns/exchanges?

If you placed an order by mistake or need to make a change, please reach out to us right away at contactus@pek.llc — we'll do our best to accommodate your request.

please note that once an order has shipped , we’re unable to make changes or issue a refund.

to ensure the quality and safety of our products, we do not reuse or resell items once they've left our facility. because of this policy, we’re unable to accept returns.